# Troubleshooting Bannerify

# Elements showing up in the wrong position

# Rotated parent frame

This usually occurs if the parent frame has been rotated to something other than 0 degrees (eg. "-90" or "180") before the contents were added, which throws off the positioning of the child layers.

To resolve this, you can create a new unrotated frame with the same dimensions and copy or drag the child layers from the original rotated frame into the new frame with no rotation set.

# Text layer bounding box

The other thing that might be throwing off the position of a text layer is if the size of the text box doesn't match the size of the text itself; for example, if there are multiple lines of text, but the "bounding box" height is only very short, this will cause the positioning to be offset incorrectly.

To resolve this, you can tweak the height of the bounding box to match the size of the text content itself.

# Setting image format overrides

Bannerify will automatically detect if a layer contains areas of full transparency and set PNG as the default export format, otherwise it will be set to JPG. You can override this to set the export format of any layer to JPG or PNG by adding your own export setting.

# VPN may be required in China

Please note, if you're in China, the license server may be blocked by "The Great Firewall of China". If you're seeing a license error, despite using a valid key, you will likely need to use a VPN to resolve the issue.