# Troubleshooting Bannerify

# Thin white line around image exports

Occassionally some images will contain a faint, thin white line around the edges. Figma does this (opens new window) if a layer isn't positioned on a rounded pixel value (eg. Y: 156.76 or X: 56.3) will automatically result in this sub-pixel line getting included in the export. To resolve the issue, please ensure that your layer positions are all rounded pixel values.

# Elements showing up in the wrong position

# Rotated parent frame

This usually occurs if the parent frame has been rotated to something other than 0 degrees (eg. "-90" or "180") before the contents were added, which throws off the positioning of the child layers.

To resolve this, you can create a new unrotated frame with the same dimensions and copy or drag the child layers from the original rotated frame into the new frame with no rotation set.

# Text layer bounding box (cropping)

The other thing that might be throwing off the position or cropping a text layer is if the size of the text box doesn't match the size of the text itself; for example, if there are multiple lines of text, but the "bounding box" height is only very short, this will cause the positioning to be offset incorrectly.

To resolve this, you can tweak the height of the bounding box to match the size of the text content itself.

There are a couple of common reasons why an HTML banner might not be uploading or being validated by Google. Usually, the banner file size will be too large, or the banner sizes don't exactly meet the "standard" sizes.

You can use these services to validate your banners for Google Ads (opens new window) or DoubleClick (opens new window) before uploading them.

# VPN may be required in China

Please note, if you're in China, the license server may be blocked by "The Great Firewall of China". If you're seeing a license error, despite using a valid key, you will likely need to use a VPN to resolve the issue.