# Troubleshooting Emailify

# Non-Emailify Modules

At the moment, if you add a frame or element to an Emailify frame, it will be treated as a full width image layer. We'll be working towards making it easier for you to create/add your own bespoke modules in a future release!

# Custom/Google Fonts

Currently, support for custom fonts in email clients is still varied, to the point where certain email service providers (like MailChimp) actively stripping them out before the email is even sent to ensure that only web safe fonts are used. Emailify takes a similar approach and will choose a fallback websafe font (eg. "Arial", "Georgia" or "Courier") if a Google Font is being used for rich text.

Use custom fonts in your images

Please note that you can still use any custom fonts you like inside of an "Image" frame, as this text content will be exported as part of the image itself, and therefore won't be relying on custom web font support to display correctly.

# VPN may be required in China

Please note, if you're in China, the license server may be blocked by "The Great Firewall of China". If you're seeing a license error, despite using a valid key, you will likely need to use a VPN to resolve the issue.