# Troubleshooting Emailify

# Non-Emailify Modules

At the moment, if you add a frame or element to an Emailify frame, it will be treated as a full width image layer. We'll be working towards making it easier for you to create/add your own bespoke modules in a future release!

# Setting image format overrides

Emailify will automatically detect if a layer contains areas of full transparency and set PNG as the default export format, otherwise it will be set to JPG. You can override this to set the export format of any layer to JPG or PNG by adding your own export setting.

# Gmail clipping the email

Gmail clips emails (opens new window) that have a message size larger than 102KB, and hides the full content behind a "View entire message" link. To avoid this, use the Preview button to see the size of your HTML file before exporting, and remove as much content as possible to try and get the file size down.

# Google Fonts not showing up in some email clients

Currently, support for custom fonts in email clients is still quite varied (opens new window).

Also, certain email service providers (like MailChimp) actively strip them out before the email is even sent to ensure that only web safe fonts are used.

However, Emailify still includes Google Font @imports, and also sets a fallback websafe font (eg. "Arial", "Georgia" or "Courier") if a Google Font is being used for rich text. They'll be visible on any email clients that support the use of @font-face in emails.

Use custom fonts in your images

Please note that if you need to ensure a custom font is visually consistent across all email clients, it may be worth putting your text layers inside of an "Image" frame. This text content will be exported as part of the image itself, and therefore won't be relying on custom web font support to display correctly.

# Thin white line around image exports

Occassionally some images will contain a faint, thin white line around the edges. Figma does this (opens new window) if a layer isn't positioned on a rounded pixel value (eg. Y: 156.76 or X: 56.3) will automatically result in this sub-pixel line getting included in the export. To resolve the issue, please ensure that your layer positions are all rounded pixel values.

# VPN may be required in China

Please note, if you're in China, the license server may be blocked by "The Great Firewall of China". If you're seeing a license error, despite using a valid key, you will likely need to use a VPN to resolve the issue.