# Troubleshooting HyperCrop

# You can't add duplicate custom crop sizes

If you try to add a custom size to your available crop sizes list that you've already added before, HyperCrop will pop-up a notification to let you know that you've already added that size before.

# Images must have export settings to appear in HyperCrop

To make your images/layers from Figma show up in HyperCrop, please ensure that you've added at least one export setting to the layer by clicking the + icon in the right-hand side column of Figma, under the Export heading.

# Blank file extensions using Figma desktop app on Windows

There's a known issue with the Figma desktop app (only on Windows), which also happens for normal file exports from Figma. When you go to save your file, you may see an "all files" label. If you ignore this and continue by clicking "Save", it should still save the file with the correct extension and allow you to open it as expected after it has downloaded to your computer. If it still saves the file with a blank extension, you should be able to rename the file to manually append the correct extension to the file name.

# Thin white line around image exports

Occassionally some images will contain a faint, thin white line around the edges. Figma does this (opens new window) if a layer isn't positioned on a rounded pixel value (eg. Y: 156.76 or X: 56.3) will automatically result in this sub-pixel line getting included in the export. To resolve the issue, please ensure that your layer positions are all rounded pixel values.

# Pixelated image exports

If you're exporting images while the image assets in Figma are still progressively loading, they may be exported looking pixelated, as the image wasn't fully loaded in the Figma file before it was exported. To resolve this, please ensure that all of the images have loaded 100% and are looking sharp inside the Figma file before exporting your images with the HyperCrop plugin.

To help further with solving this issue, you can use the "Downsizer" feature (opens new window) in our TinyImage Figma plugin (opens new window) to shrink down your image fills to match their layer size, which will shrink their file size and ensure they load much faster in your Figma file.

# VPN may be required in China

Please note, if you're in China, the license server may be blocked by "The Great Firewall of China". If you're seeing a license error, despite using a valid key, you will likely need to use a VPN (opens new window) to resolve the issue.