# Troubleshooting HyperCrop

# You can't add duplicate custom crop sizes

If you try to add a custom size to your available crop sizes list that you've already added before, HyperCrop will pop-up a notification to let you know that you've already added that size before.

# Images must have export settings to appear in HyperCrop

To make your images/layers from Figma show up in HyperCrop, please ensure that you've added at least one export setting to the layer by clicking the + icon in the right-hand side column of Figma, under the Export heading.

# Thin white line around image exports

Occassionally some images will contain a faint, thin white line around the edges. Figma does this (opens new window) if a layer isn't positioned on a rounded pixel value (eg. Y: 156.76 or X: 56.3) will automatically result in this sub-pixel line getting included in the export. To resolve the issue, please ensure that your layer positions are all rounded pixel values.

# VPN may be required in China

Please note, if you're in China, the license server may be blocked by "The Great Firewall of China". If you're seeing a license error, despite using a valid key, you will likely need to use a VPN to resolve the issue.