# Troubleshooting Pitchdeck

# Frames used as slides should all be the same size

Please ensure all your frames are the same size; 16:9 ratio frames are recommended (eg. 1280x720 or 1920x1080) for the best presentation results across most monitors and TV screens.

# Google Slides only supports "custom" Google Fonts

If you're using third party fonts to design your slides in Figma, and exporting your presentation for Google Slides, please note that Google Slides won't be able to render the font (even if it's installed on your computer), as it only supports any font that is available via Google Fonts.

# Misaligned editable text in PPTX file exports

This is often caused by text layers having a fixed width/height in Figma on the text layer's bounding box which is smaller than the size of the text content itself, which causes an incorrect position offset. Setting the text layer resize option in Figma to "Auto Height" should resolve this.

The other cause of this is usually a text layer in Figma that contains multiple line-height values in the same block of text. Unlike Figma, unfortunately PPTX files only support a single/overriding line-height value per text layer. To resolve this issue, you can split out the text content inside of your Figma text layer with a different line-height into its own layer, and position that where you need to be in relation to the other text layer(s); this way each text block will have its own single line-height value.

# Google Slides will downscale any image over 1600x1600 pixels

If you're exporting your designs to use in Google Slides, please note that Google Slides will automatically "downscale" any images in your deck that are bigger than 1600 pixels; this can cause them to lose some visual quality. As a work around for this, try reducing the size of your frames in Figma (and disabling the "Use @2x retina" export option).

# The "100% of memory used" Figma memory leak issue

There's a rare/known bug where Figma will run out of memory while trying to extract SVG image data from certain complex layers; these usually include groups that contain multiple text layers or single complex text layers (often using a custom font, which requires more memory in Figma).

If you run into this error, the Pitchdeck plugin will display a notification at the bottom of the screen telling you which frame, and which layer specifically is causing the memory issue.

It will also tell you to click the "reload page" in the Figma warning dialog, and then once the page reloads, to add [PNG] to the start of the problematic layer name (eg. "[PNG] My original layer name"). This will let the Pitchdeck plugin know to fetch PNG image data for that specific layer instead of SVG image data, which resolves the memory issue.

# Gradients not supported for editable text in .pptx exports

If you're using a gradient fill(s) for a text layer in your Figma design, Pitchdeck will automatically take the first gradient fill and use the first colour of that gradient as the "solid" colour in your .pttx export.

# GIFs embedded in Figma documents

Due to GIF export not being natively supported in Figma, any GIFs added "directly" inside your Figma designs won't be animated; to use animated GIFs, please add them as URLs inside the Pitchdeck plugin.

# PNG images

Pitchdeck will try to automatically detect if a layer contains areas of full transparency and set PNG as the default export format, otherwise it will be set to JPG. You can override this to set the export format of any layer to JPG or PNG by adding your own export setting.

# Install custom fonts that are missing in .pptx exports

Please note that opening the exported .pptx file on a computer which doesn't have the fonts used in Figma installed will cause the text to look different than it does in the Figma design. Please ensure you install any required fonts or replace/substitute any missing fonts where needed.

# Presentation URL expiry after 30 days

Presentation URLs will automatically expire after a 30 day period of inactivity (30 days after the link was last accessed and viewed); if you would like to re-activate the URL after it has expired, simply run Pitchdeck in the Figma file and click Upload Web Presentation.

# VPN may be required in China

Please note, if you're in China, the license server may be blocked by "The Great Firewall of China". If you're seeing a license error, despite using a valid key, you will likely need to use a VPN to resolve the issue.