# Troubleshooting Pixelay

# Loading production URLs

By default, any live/production URLs (eg. google.com) are unlikely to load properly in the Pixelay web app.

To use Pixelay with staging/production URLs, please install the Pixelay Chrome Plugin (opens new window), which will run in the background and allow loading live URLs that aren't from your local development environment.

# Non-HTTPS URLs not supported

In order to load external iFrames in the Pixelay web app, please ensure your live websites and local development URLs are https://.

# Thin white line around image exports

Occassionally some images will contain a faint, thin white line around the edges. Figma does this (opens new window) if a layer isn't positioned on a rounded pixel value (eg. Y: 156.76 or X: 56.3) will automatically result in this sub-pixel line getting included in the export. To resolve the issue, please ensure that your layer positions are all rounded pixel values.

# Websites using "vh" CSS units

If your website CSS uses "vh" units for any elements, please note that these may appear much taller than they normally would at a resonable browser height due to Pixelay setting the viewport height to be the same as your full Figma mockup.

# VPN may be required in China

Please note, if you're in China, the license server may be blocked by "The Great Firewall of China". If you're seeing a license error, despite using a valid key, you will likely need to use a VPN to resolve the issue.